How does one enhance the capabilities of the individuals within the networks that develop new products? Some approach new product development (NPD) with their favorite processes and precedents (which are typically called ‘best practices’). Some tend to insist that individuals follow explicit procedures.
Another approach is to design Development Experiences (DX) to produce better outcomes. This places the focus on the contributors. Can better new products develop from this approach?
Development Experience (DX) Definitions
Development Experience (DX) is the set of perceptions and responses from a diverse set of individuals that develop a new product, system, or service. DX includes emotions, beliefs, preferences, perceptions, physical and psychological responses, behavior and accomplishments that occur before, during, and after development. Factors that influence DX include the system, the individuals, and the context of development. DX varies over the time from concept to commercialization.
Well-crafted DX capitalizes on the mixed nature of diverse disciplines entering and exiting the development effort.
DX strives to capitalize on the mixed nature of groups contributing to development and their approaches (such as Stage-Gate©, waterfall, agile, Kanban, and lean).
Efforts related to Development Experience (DX) are distinct from efforts that focus on the product or the intended user of the product.
- DX affects individuals that develop new products
- UX affects individuals that use the product
A portion of this definition is based on the ISO 9241-210 definition of User Experience, UX.
Development Experience Design is the design of the experiences of a diverse set of individual contributors during the development of new products. It includes factors related to the development environment such as those that impact cooperation, collaboration, cohesiveness, and harmony of anyone associated with the new product development network at any time during development. It addresses experiences related to the development of items such as the hardware, software, interfaces, purchase, installation, setup, operation, and maintenance of the new product. It spans the time from concept to commercialization.
WHO: A designer shaping the experiences of individual contributors from many disciplines. Some individual contributors are full-time-equivalents (FTEs). Some contributors participate part-time. Some contributors are involved with the project for a short time (such as a few hours or a few days).
A DX influencer is a person that has a big impact on DX because of their intrinsic approach to development.
WHAT: Designing for a better experience for participation in NPD efforts by addressing factors such as cooperation, coordination, and collaboration.
WHEN: Throughout development, concept to cash
WHERE: DX impacts individuals at multiple sites. Some individuals at a central location. Others near the central location. Others are remote.
WHY: Better outcomes, happier individual contributors, and less grief
HOW: A DX designer enhances the capabilities of individuals by providing better orientations, pathways to proficiency, and strategies to win. More than processes, tools, patterns, and templates Beyond individuals that are thought of as interchangeable resources.
A Development Experience Designer is an individual that strives to impact the perceptions and responses of a diverse set of contributors during the development of new products. A DX Designer strives to enhance the new product development capabilities of individual contributors. A DX Designer explores factors related to the development environment such as those that impact cooperation, collaboration, cohesiveness, and harmony of anyone associated with the new product development network at any time during development.
More information about Development Experience (DX) is included in the OpLaunch website.
These DX-phrases were coined by Mark A Hart in March 2013.